Shipping & Return Policy
Shipping & Return Policy
We package every order with care to ensure your guppies and shrimp arrive not only alive, but also active and healthy. All orders are shipped with temperature resistant insulation, breather/oxygenated bags, live moss/netting, and clear “live fish” labeling to achieve unbeatable reliability.
Options & Pricing
USPS Priority Mail (2–5 business days): $15, free on orders over $99.
UPS 2nd Day Air (3 business days): $25, free on orders over $200.
FedEx 2-Day (2 business days): $50, free on orders over $250.
Local Pickup (Houston): Free. We’ll email you the same day to set up a pickup time.
Shipping Schedule
We ship orders Monday through Wednesday, so your package never sits in a carrier facility over the weekend.
Orders placed after 12pm on Wednesday ship the following Monday.
As soon as your order ships, we’ll email you a tracking number so you can follow it to your door.
During extreme weather or carrier holidays, we may hold shipments for a few days to keep your animals safe. If your order is affected, we’ll always email you.
Live Arrival Guarantee
Shrimp, snails, and plants are covered on any shipping method.
Fish orders are covered when shipped with UPS 2nd Day Air or FedEx 2-Day.
If anything arrives DOA, send clear photos and a video of the unopened bag within 1 hour of delivery.
Packages must be accepted on the first delivery attempt.
Your order is always packed with care, as if we were the ones receiving it. Any questions? Don’t hesitate to contact us. We respond quickly and are always happy to help.
Returns
Because these are live animals, we do not accept returns or offer refunds beyond what is explicitly stated in our Live Arrival Guarantee.